Admission

Grand Casino LI AG is required by law to verify the identity of its guests each time they enter the casino. The basic requirement for admission is a minimum age of 18 years. The check is carried out on the basis of a valid passport or ID and is compared with the Liechtenstein barring database in order to ensure that the social concept is implemented and to rule out any security risks. The barring database lists all persons who are not allowed to enter the casino and serves to implement the social concept of all Liechtenstein casinos. Only passports or ID cards are permitted as valid documents for proof of identity when visiting the casino for the first time.

The Grand Casino LI AG has the right to refuse admission to persons or to expel them from the premises without giving reasons.

Persons who are obviously under the influence of drugs or alcohol will be refused entry.

The carrying of weapons while in the casino is prohibited.

Dress code

The Grand Casino Liechtenstein offers its guests a pleasant atmosphere in a dignified ambience. To ensure this, guests at the Grand Casino Liechtenstein are requested to dress neatly. Although there are no exact regulations in this respect, such as a jacket or tie obligation, we do ask our guests not to wear sportswear, tracksuits or similar. Gentlemen are also required to wear long trousers (even in summer). We reserve the right to refuse entry to guests on the basis of their clothing. Furthermore, guests must be identifiable at all times in the casino, which is why there is a ban on disguises, veils and costumes in the casino.

Data protection & security

As a matter of principle, Grand Casino Liechtenstein does not disclose any personal data of guests to third parties. An exception is made in relation to state authorities, in the event of criminal acts and in the event of a court order.

Under the Liechtenstein Gaming Act, the Grand Casino Liechtenstein is required to monitor and record the gaming areas and all gaming activities by video and in some cases also by audio. This not only serves to ensure gaming security, but can also clarify ambiguities and misunderstandings, thereby ensuring optimum transparency. Should any deliberately unlawful or illegal activities of any kind be detected here, this will be reported and forwarded to the competent authorities. The image and sound material will be deleted after the legal retention period.

During the game, communication devices (mobile phones, smartphones) are undesirable in consideration of other guests. For reasons of security and data protection, photography and filming are also prohibited in the playing rooms.

Within the framework of the Due Diligence Act, guests must be identified when entering the casino for the first time. Furthermore, the beneficial ownership of the values is documented here. In the case of one-off transactions exceeding CHF 15,000.00 or cumulative transactions exceeding CHF 100,000.00, Grand Casino Liechtenstein is obliged to obtain further information on the origin of the assets.

Social concept

The Grand Casino Liechtenstein is obliged to comply with the social concept. This includes the protection of the player and his environment. If it is suspected that a player is acting outside his or her financial framework, casino staff are obliged to conduct a discussion to clarify and establish the facts. Here, there is the right or the obligation to demand a financial statement from the player. Should this not be fulfilled or refused, it will result in an automatic ban from gambling.

Disclaimer and handling of found objects

The Grand Casino Liechtenstein is not liable for lost objects, valuables and sums of money in and around the casino, including the cloakroom and car park. Nevertheless, persons who find such items are requested to hand them in or report them to the casino staff. The same applies to amounts of money or point balances at the machines. Unlawful appropriation will be pursued and may result in charges being brought.

In the event of malfunctions of slot machines and jackpot systems, there shall be no entitlement to payment of any alleged winnings.

Reservations of slot machines are permitted for a maximum of 15 minutes and can then be released for other players. If money is left behind in the machine, no liability will be assumed for it. This also applies if the game is continued by another person.

No liability is accepted for damage to parked vehicles either.

Granting loans and carrying out commercial activities

Neither the Grand Casino Liechtenstein nor private individuals are permitted to extend credit. Guests are also prohibited from offering services or goods in the casino area. External advertising such as flyers, posters etc. may also only be made with the consent of the management.

Foreign currencies

It is possible to exchange foreign currencies at the cash desk. The exchange rate depends on the current daily rate and is displayed at the cash desks for EURO, GBP and USD.

Table game

Bets may only be placed at the gaming tables with original chips from the Grand Casino Liechtenstein. The guest is responsible for the correct placement of the chips, even if this is done by the croupier, e.g. in the case of advertisements. If advertisements are placed, this must always be done with the simultaneous submission of the required amount. Acceptance of the advertisement is confirmed by the croupier repeating the advertisement. Both the guest's announcement and the croupier's confirmation must be loud and clear or verified by a clear sign from both sides. If the game has already been cancelled, the announcement or the bet can be rejected by the table boss, even if it has already been repeated by the croupier.

Slot machine jackpot

All gaming machines except for the Multiroulette terminals participate in the Mystery Jackpot of the DRGT system. Designated slot machines also participate in the Micro-Mystery Jackpot.

General

In general, the instructions of the casino staff must be followed. This is particularly important in emergencies.

The casino management can exercise its domiciliary rights at any time and expel persons from the premises without giving reasons.

Enquiries regarding data protection

Data subjects have the right to information regarding the data collected about them by the casino. The Grand Casino LI Ag names the data protection officer as the contact person in this regard. Requests can be sent by e-mail to grandcasino@gcli.li be placed.